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How to do a Virtual Orthodontic Visit at Mack and Hansen Orthodontics

Dear Mack and Hansen Orthodontics Family,

Thanks to our new Virtual Portal, which can be found via the PINK button at the bottom our website homepage, we’ve be able to see some patients virtually for regular appointments throughout this time. Moving forward, we plan to continue to use this technology to see certain appointment types and address issues on the fly. Below you will see specific instructions for the select appointment types we can see virtually which include Retainer Checks, Quick Checks for an Expander/Palatal Expander, and Observation/Growth Checks.

For Retainer Checks:

You can complete this at any time during the day of your scheduled visit, it does not have to be exactly at your scheduled appointment time. Please complete the questions via the Virtual Portal by clicking the PINK button at the bottom of our homepage. When it comes time to take your series of selfies, please do so WITH YOUR RETAINERS IN. Turning your camera's flash on will also help provide a clear photo. After submitting all your photos, our team will evaluate how your retainers are fitting and provide further instruction via email or text within 24 hours. If your retainers are not fitting or you lost/broke them, please CALL or TEXT our office (903-212-7737) and let us know.

For Quick Checks for an Expander/Palatal Expander:

You can complete this at any time during the day of your scheduled visit, it does not have to be exactly at your scheduled appointment time. Please complete the questions via the Virtual Portal. When it comes time to take your series of selfies, please turn your camera's flash ON. The most important photos for this visit are the photo of the top set of teeth and the center photo with the patient biting down in their normal/usual bite. After we receive your photos through our portal we will evaluate them and provide further instruction via email or text within 24 hours.

For Observation/Growth Checks:

You can complete this at any time during the day of your scheduled visit, it does not have to be exactly at your scheduled appointment time. Please complete the questions via the Virtual Portal. When it comes time to take your series of selfies, please turn your camera's flash ON. When taking the photos, please try to capture as much of the teeth as possible. This may mean holding the lips or cheeks out of the way when taking the photos. After we receive your photos through our portal we will evaluate them and provide further instruction via email or text within 24 hours. If you have any questions, please don't hesitate to let us know (903-212-7737).

 

 

 

 

What patients are saying

“My daughter was very insecure about her teeth. She went from insecure to non-stop smiling in just a few months! For me that was just amazing! We love Mack & Hansen’s welcoming environment and their staff...always smiling, very helpful, energetic, and the most friendly in/out of the office. We Thank You All! I am FOREVER grateful for 'HER' smile!” ~ Sophia H. of Longview “My child actually looks forward to her orthodontist appointments!! The staff is always so friendly and it’s a positive, uplifting environment.” ~ Kara H. of Hallsville “I love the efficiency of Mack & Hansen Orthodontics. They have thought of everything when it comes to making a great customer impact. Not only are they skilled at making beautiful smiles, but they care about their patients. They are welcoming, up-to-date on technology, and really have hit the nail on great customer service! I would recommend them to anyone!” ~ Anita N. of Henderson “They have the absolute sweetest people working here! Every team member interacts with each patient. They show so much care for everyone and make you feel like family! I am so glad my braces experience has been with Mack & Hansen Orthodontics!” ~ Bonnie C. of Mount Pleasant “I love Mack & Hansen! Getting braces as an adult can be nerve racking, but this office has made my experience very comfortable! They offer great payment plans too. If you need anything they are very prompt with getting you seen or answering questions. Also, the new office is incredible and has an amazing mural painted outside.” ~ Alex M. of Kilgore “Absolutely the BEST orthodontists and office staff in town!  Always making sure we are taken care of and helping us on our smile journey!  Not to mention FUN!  Their ability to have fun makes it so much more enjoyable for their patients!” ~ Melissa H. of Marshall